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Segment Event Logging

After embedding Cord in your website you may be interested in running some analytics. We are using Segment in order to log our events. The team at Segment is working on a solution that will allow us to offer partners relevant time.

In the meantime, please contact your Cord contact for a secure way to provide us your Segment write key. Here’s how you can locate your write key.


  "event": "cord-[event-name]",
  "userId": "USER_ID",
  "properties": {
    "location": "http://...",
    "organization_id": "ORGANIZATION_ID"
    // other, event-specific properties

All our Segment events start with cord-. This will enable you to use an existing source if you to choose to do so, without the event schemas conflicting. However, we recommend you create a new Segment source for these purposes.

All events include the user ID you have provided us, as well as two permanent properties:

Property Description
location the URL where the event happened
organization_id the organization ID the user was logged in as


Event Description
select-profile the user logs in by selecting a profile from the list.
create-new-profile a new profile is created (this flow is not hit when a new Slack user joins).
click-upgrade-plan the user clicks the Upgrade Plan button in the profile selection flow.
update-profile the user updates their name or profile photo.
navigate-to the user navigates around the Cord tabs; the cord_location property will contain the tab to which they navigated.
render-sidebar-open the sidebar renders on a new page for the first time in its opened state.
connect-service-started the user starts a third party service connect flow; the service property will contain the service the user is connecting, one of slack, jira, asana, linear.
connect-service-successful the third party service connect flow completes successfully; contains the service property.
connect-service-failed the third party service connect flow did not complete; contains the service property, as well as a reason property will contain the reason for the failure, one of error or cancelled.
disconnect-service the user has disconnected a third party service; contains the service property.
hover-for-presence the user hovers over the facepile at the top to check the presence of their teammates.
insert-mention the user adds an @mentioned person to a draft message.
invite-mentioned-user the user @mentions another user who doesn’t use Cord yet (if Slack is connected) which then sends an invite to the @mentioned user.
insert-assignee the user adds a task assignee to a draft message.
message-send the user clicks the send message button.
message-updated the user updates a message.
message-deleted the user deletes a message.
message-delete-undone the user clicks the undo button on a message delete.
create-task the user sends a message which contains a new task
remove-task the user explicitly removes a task from a message.
thread-resolved the user clicks the the “Resolve thread” button.
thread-unresolved the user clicks the “Reopen” button to unresolve a thread.
subscribed-to-thread the user clicks the “Subscribe to thread” button.
unsubscribed-from-thread the user clicks the “Unsubscribe from thread” button.
toggle-sidebar-visibility the user clicks the launcher; will have property to = false if closed, or to = true if opened
logout the user clicks the sign out button.


Some events may contain some additional information which would appear in the properties field of the event:

Property Description
method what method did they use to do the action, one of composer-text, on-it-reaction
task_provider which task provider did they use for the task, one of cord, jira, asana, linear.
mentions how many users were mentioned in the message.
attachments how many attachments were there in the message
annotations how many annotations were there in the message
new_thread was the message a new thread or part of an existing thread
cord_location which part of Cord did they trigger the event, one of inbox, chat
thread_id the ID of the thread. A new thread will not have an ID.

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